Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. This policy explains what we gather, how we use it, and who can see it.

Account registration dataPayment transaction recordsDevice and session logsCookie preferences you control
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995bat How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt your login credentials, payment details and session tokens using industry-standard protocols. Access controls limit who can view personal data, and our verification team follows internal policies to handle requests securely. Here's what we do to keep your information safe.

Encryption in Transit and Storage

Every connection to 995bat uses SSL encryption, so data moving between your device and our servers cannot be intercepted. Personal details and wallet references are encrypted at rest in our database, readable only by authorized systems during account operations.

Cookie and Tracking Controls

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can view active cookies in your browser settings and delete them anytime; doing so will log you out and reset preferences to default.

Account Security Practices

Two-factor login via SMS keeps unauthorized users out even if someone guesses your password. We monitor login locations and device fingerprints; if we spot an unusual pattern, we will send you an alert and ask you to confirm the session before granting access.

Data Retention and Deletion

Active account records remain available while you use the platform. When you close your account, we archive transaction history for the period required by financial-record laws in Bangladesh, then securely delete it. You can request early deletion by contacting support; we will honor it where local law permits.

POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about what data we hold, want to update your details, or need to request deletion, our support team can walk you through the process. We handle privacy requests the same way we handle account help—direct contact, clear answers.

Live Chat Open the chat bubble on any page and tell us you have a privacy question. The agent will verify your account and route your request to our data team, who will respond in the same thread within one business day.
Email Support Send your request to our support email with your registered phone number and username. We will confirm your identity and reply with the steps to view, correct or delete your information within five business days.
Account Dashboard Log in and visit the privacy section under account settings to download a summary of your data, update contact details, or toggle cookie preferences. Changes save immediately; download requests are ready within 24 hours.

Privacy Policy Questions

We collect your phone number, username, and the payment details you enter when depositing via bKash, Nagad or Rocket. We also log your device type and IP address to secure your account and detect unusual login activity.

Yes. Log in and go to the privacy section under account settings to download a summary of your profile, transaction history, and session logs. The file is ready within 24 hours and delivered as a CSV download.

We do not sell your information. We share transaction references with bKash, Nagad and Rocket to process deposits and withdrawals, and we may disclose records to authorities if required by law in Bangladesh or your eligible region.

Closed-account records are archived for the retention period required by financial-record regulations in Bangladesh, typically three to five years. After that period, we securely delete the data unless local law requires longer storage.

Log in, open account settings, and edit your contact or wallet information. Changes to your phone number require SMS verification; payment-detail updates save immediately and apply to your next deposit or withdrawal.

Yes. Contact support through live chat or email with your username and registered phone number. We will verify your identity, close your account, and delete personal data where local law permits, keeping only the transaction records required for compliance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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